User Guide

1. Make a user account

2. Enter your user profile

3. Search for a service

4. Submit a service provider

5. Leave a review


1.  Make a user account

To protect your own privacy, we recommend you avoid using your real name.

2. Enter your user profile

This allows us to get a better understanding of who’s using this website and to better meet your needs.

3. Search for a service

3.1. Enter search terms into the ‘Search providers’ textbox - this can be the specific name of a service provider or organisation (e.g. ‘Dr Jane Brown’ or ‘Headspace’) or a general term (e.g. ‘psychologist’ or ‘Dr’). This may not give you referrals as specific as the drop down ‘Categories’ list will (see 3.4).
3.2. Enter the location of where you’d like to find a service. This can be done either by clicking the little bullseye to the right of the textbox to find your current location, or by entering your suburb manually.
3.3. Select the distance you’re searching within from the drop-down list.
3.4. Use the ‘Categories’ drop down list to select the type of service you’re looking for. You can select multiple categories.
3.5. Use the ‘Populations’ drop down list to select the types of populations you’d like the service provider to be competent with. You can select multiple categories.
3.6. Use ‘Other Options’ to select any other features that are important to you. (Note that some of these might not be applicable to the type of service you are trying to access).
3.7. Once your search options are entered, click ‘Search.’
3.8. To view more information about one of the services in your results, click on the name of the service.

4. Submit a service provider

RAD Australia wouldn’t be what it is without your contributions. Please fill out this section (using the ‘Submit a provider tab) to the best of your ability – doing so will help your peers  get matched up with the providers/organisations they could benefit from!

4.1. Organisation name: If you’re recommending a whole organisation as opposed to a specific person from an organisation, please only list the organisation name under "Provider Name" and leave this field blank.
4.2. Description of Provider/Provider Services: This should be a brief description (a couple of sentences to a couple of paragraphs) of the organisation or service provider, such as the service provider’s role, areas of expertise, mission statement, etc. If you’re unsure about these, you can leave this blank. Keep the information you include in this section as factual and as objective as you can.
4.3. Contact number: Please include the Australian state prefix (e.g. 08 0000 0000, or 02 0000 0000)
4.4. Fax number: Please include the Australian state prefix (e.g. 08 0000 0000, or 02 0000 0000)
4.5. Email: If this is for a service provider working in a larger organisation, this may be the central admin email address.
4.6. Website: Please include if available.
4.7.  Office hours: If available, please include their office hours. This should be formatted as follows: Days: Mon, Tues, Wed, Thurs, Fri, Sat, Sun.
Hours: X:XX am - X:XX pm. Extra Specifics: (e.g, walk-ins).
A long formatting example: Mon, Tues, Wed - 9 am - 4:30 pm (By Appointment Only); Thurs-Sat - 10:30 am - 7 pm (Appointments and Walk-ins); Sun – Closed
4.8. Type(s) of Service(s): Click on the drop down menu and select all that apply. If a desired option is not available, please specify in the "Other Notes" section below.
4.9. Population(s) Served: Select from the drop down menu the populations you believe your provider/organisation can competently serve.
4.10.  Affiliations: Please write in the text box any hospitals or other larger organisations that the provider/organisation in question is affiliated with.
4.11. Informed Consent/ICATH (for health professionals/services): Does the provider use the informed consent model?
More information about informed consent is available athttp://www.icath.org/. Please select whether this is true, false, or unknown to you/inapplicable.
4.12. WPATH or ANZPATH Provider (for health professionals/services): Is the provider a member of the WPATH or ANZPATH organisation?
More information about WPATH and ANZPATH are available athttp://www.wpath.org/ and http://www.anzpath.org/. Please select whether this provider is a member of WPATH, ANZPATH, neither, or whether this is unknown to you/inapplicable.
4.13. DDA/Wheelchair Accessible: Is this service wheelchair accessible? Please select whether this is true, false, or unknown to you/inapplicable.
4.14. Has Sliding Fee Scale (for health professionals/services): These are fees that vary for a service depending on someone’s ability to pay. This can be a feature of services such as counselling. Please select whether this is true, false, or unknown to you/inapplicable.
4.15. Other Information – Other Notes: Please add any details that did not fit into the above questions, such as insurance(s) accepted, other languages spoken, etc. We will eventually be expanding the database to have more information and it would be helpful to have all known information about this provider available.

5. Leave a review

To enter a provider or organisation, you have to submit a review for them. This can be done either by a) going to the bottom of the ‘Submit a Provider’ tab and filling out the ‘Leave a Review’ section, or by looking up a particular service or service provider through the ‘Service Directory’ tab, scrolling down to the ‘Reviews’ section and clicking the ‘Add a review’ button.

Review the elements of the service/provider you’ve seen and give accurate, detailed feedback about the experience that would help your peers decide if this provider could meet their needs. Consider what this provider was good at, and consider what they could improve on.

Colourful language and imagery is fine, but there's no need for threats, harassment, lewdness, hate speech, and any displays of bigotry. Your contributions should be unbiased. For example, you shouldn't write reviews of your own business or employer, your friends' or relatives' business, your peers or competitors in your industry, or businesses in your networking group. Services/providers should not ask customers to write reviews. Please make your contributions relevant, emphasising client experiences. Avoid repetition or posting multiple reviews of the same service/provider.

Let's keep it relevant, timely, and accurate. What you say is valued enormously by us folks at RAD Australia, and will really help your peers!

5.1 Provider Experience: Please click on the stars to rate the specific individual you    received service from out of 5, where 1 star is ‘I had a very bad experience,’ 2 stars are ‘I had a bad experience,’ 3 stars are ‘I had a neutral experience,’ 4 stars are ‘I had a good experience,’ and 5 stars are ‘I had a very good experience.’ Things to consider when you’re giving this rating:

  1. Were they respectful of you and your identities?
  2. Were they knowledgeable about your identities?
  3. Were they appropriately interested in learning about your identities?

5.2 Intake Experience: Please click on the stars to rate your intake experience (the process you must undergo to access and use this service) out of 5. The slash symbol indicates that this question is inapplicable to you, 1 star is ‘I had a very bad experience,’ 2 stars are ‘I had a bad experience,’ 3 stars are ‘I had a neutral experience,’ 4 stars are ‘I had a good experience,’ and 5 stars are ‘I had a very good experience.’ Things to consider when you’re giving this rating:

  1. Were the intake forms inclusive?
  2. Did the staff address your concerns?
  3. Did they use the correct name?
  4. Did they avoid heteronormative assumptions?

5.3 Staff Experience: Please click on the stars to rate your staff experience (the experience you had with the staff at the service you accessed OTHER THAN the primary service provider you saw- for example, reception staff). The slash symbol indicates that this question is inapplicable to you, 1 star is ‘I had a very bad experience,’ 2 stars are ‘I had a bad experience,’ 3 stars are ‘I had a neutral experience,’ 4 stars are ‘I had a good experience,’ and 5 stars are ‘I had a very good experience.’ Things to consider when you’re giving this rating:

  1. Were they respectful of you and your identities?
  2. Did they use the correct name and pronouns?
  3. Did they avoid heteronormative assumptions?

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